Enterprise Resources Planning (ERP)
- At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire systems
- ERP systems automate business process
Integrating SCM, CRM,and ERP
- SCM, CRM and ERP are the backbone of e-business
- Integration of these applications is the key to success for many companies. SCM, CRM and ERP are not the same supplier
- Integration allows the unlocking of information to make it available to any user, anywhere, anytime. The format and systems are not same.
Integration Tools
- Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together
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Middle ware – several different types of software
which sit in the middle of and provide connectivity between two or more
software applications
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Enterprise application integration (EAI)
middleware – packages together commonly used functionality which reduced the
time necessary to develop solutions that integrate applications from multiple
vendors
Enterprise Resource Planning (ERP)
- ERP systems must integrate various organization processes and be:
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Flexible (update information and data in ERP
system)
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Modular and open (friendly. All users can login)
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Comprehensive
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Beyond the company (can do collaboration, relationship
because use the ERP)
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