Thursday 27 February 2014

CHAPTER 12: INTEGRATING THE ORGANIZATION FROM END TO END – ENTERPRISE RESOURCES PLANNING

Enterprise Resources Planning (ERP)
  • At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire systems
  • ERP systems automate business process


Integrating SCM, CRM,and ERP
  • SCM, CRM and ERP are the backbone of e-business
  • Integration of these applications is the key to success for many companies. SCM, CRM and ERP are not the same supplier
  • Integration allows the unlocking of information to make it available to any user, anywhere, anytime. The format and systems are not same.


Integration Tools
  • Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together

W      Middle ware – several different types of software which sit in the middle of and provide connectivity between two or more software applications
W      Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors

Enterprise Resource Planning (ERP)
  • ERP systems must integrate various organization processes and be:

W      Flexible (update information and data in ERP system)
W      Modular and open (friendly. All users can login)
W      Comprehensive

W      Beyond the company (can do collaboration, relationship because use the ERP)

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