Friday 28 February 2014

CHAPTER 19: OUTSOURCING IN THE 21ST CENTURY


Outsourcing Projects
  • Types of sourcing

ü  In sourcing (in-house-development)
o   A common approach using the professional expertise within an organization to develop and maintain the organization’s information technology systems
o   Do sourcing with own department
o   Example: expert in IT. So do they expect in own department

ü  Outsourcing
o   An arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house
o   Example: Do the outsource in other company
  • 3 types of outsourcing

ü  Onshore outsourcing
o   Engaging another company within the same country for service
ü  Near shore outsourcing
o   Contracting an outsourcing arrangement with a company in a nearby country
o   Example: Singapore, Thailand and China
ü  Offshore outsourcing
o   Using organizations from developing countries to write code and develop systems
o   Example: Japan, Korea, united kingdom, Canada, and US

  • Factors driving outsourcing growth include:

ü  Core competencies
o   When use core competencies, we can get more benefit because we get focus about your expert and can get outsourcing
ü  Financial savings
o   Do the outsource with China because salary is cheapest
ü  Rapid growth
o   Growing faster. Put the initiative to do outsource with the develop company
ü  Industry changes
ü  The internet
o   For marketing, information, system, does with internet. Easy to use.
ü  Globalization
o   Don’t have excuses for do the outsources if don’t have the expert. Don’t to if not, we can get loss.

Outsourcing Benefits

ü  Increased quality and efficiency
ü  Reduced operating expenses
ü  Outsourcing non-core processes
ü  Reduced exposure to risk
ü  Economies of scale, expertise and best practices
ü  Access to advanced technologies
ü  Increased flexibility
ü  Avoid costly outlay of capital funds
ü  Reduced headcount and associated overhead expense
ü  Reduced time to market for products or services


Outsourcing Challenges

ü  Contract length
o   Difficulties in getting out of a contract. For example, do the contract with US 5 years. In 5 years, we cannot void the contract.
o   Problems in foreseeing future needs. For example, if someone came to our company to do the IT system, the workers maybe don’t want to know about IT.
o   Problems in reforming an internal IT department after the contract are finished.

ü  Competitive edge
ü  Confidentiality

ü  Scope definition

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